Renters are at their happiest when they have been wowed by a leasing manager, property manager, or maintenance team. Take a moment to look at your current Google reviews; how often do you see tenants write about leasing tours and maintenance incidents? From now on, use these interactions and the ones below to check in with your tenants and ask them to leave a review.

Did you pull out all the stops to put on an awesome community event? Whether you got residents together for a boozy "paint and sip" or involved in a charitable food drive, resident events are one of the best times for property managers to ask for a review.

Prospects visiting your leasing center for the first time are filled with excitement and anticipation to see how well your apartment building aligns with their lifestyle. As a property manager, it is your job to personalize the tour based on their wants and needs. After the tour, tell them to anticipate a follow up email or text that includes a link to leave a Google review. Even if the prospect decides not to rent, they will be more motivated to leave a review if they had a positive experience with you during the tour.

One oft he best ways to shine as a property manager is to empathize with renter maintenance issues. Plumbing, pests, and roof leaks are all common issues you deal with as a property manager and they can easily become the focal point for a renter's bad Google review. Tenants are likely to show their appreciation in a Google review when their maintenance requests are promptly addressed.

A well-kept dog park is a major selling point for any apartment building, and it helps if it is mentioned in your apartment's reviews for prospective renters to see. Take a moment to thank your renters for cleaning up after their pet and restraining their animals as they walk through the apartment lobby. Hand out treats and get to know your renters' furry companions. Show that you care, and they will be all paws in when you ask them to leave a Google review.

Are you proud of your building's staff for taking the appropriate and accommodating response to the COVID-19 pandemic? Chances are your tenants have noticed and especially appreciate the hand sanitizer stations you have added to the lobby. Express to your renters that they can show their appreciation to the cleaning staff by leaving a Google review.